These account closure terms outline how spinjoyscasino partnerprogramm handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The purpose is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Scope of These Account Closure Terms
These terms apply to Spinjoys Casino accounts belonging to users who have a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles for which German regulatory requirements might be relevant. The scope covers closures initiated by you, closures I initiate for compliance or security reasons, and closures that arise from a regulatory instruction. They function with my general terms and applicable law.
I could modify these closure terms occasionally, but changes will not affect a closure request already in progress except if the law mandates it. If any condition is unclear, obtain independent advice prior to submitting a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.
Qualification for Account Closure by Germany Users
You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay responsible for activity on your account until the closure is confirmed in writing.
Voluntary Closure Procedures
To close your account on your own, send a written request via the contact details shown in my help centre. I request you to state your associated email address and the cause for termination so I can handle the request effectively. I could require a final identity check before carrying out the account closure. My support team will confirm the request and provide you a case number.
After I receive a complete request, I typically complete voluntary closure within five business days. If further documents are required, the duration may stretch. Do not open or utilize a new account during this time because that can delay the closure. I will send a confirmation email when the account has been shut down and no more play is possible.
Regulatory Shutdown and Mandatory Actions
I may be required to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I might act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Pending Balances and Cashout Rights
A voluntary closure does not remove your right to cash out real-money funds not affected by a lawful restriction. After I close the account, I will determine the withdrawable balance and send it to a payment method that passes my verification checks. Germany users should make sure the payment method aligns with the original deposit source where possible. That reduces delay.
If I close your account for a regulatory or security reason, I may keep funds temporarily while I finish required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you have any amount to Spinjoys Casino, I may deduct that debt before releasing the remaining balance.
Validation Steps Before Closure
Before I complete a closure, I may ask you to supply a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this fulfils my obligation to keep accurate records and prevent unauthorised access. I will not process a closure if the identity information you gave earlier clashes with the request.
Send documents through the secure upload link I share. I do not require you to transmit sensitive files by unencrypted email. The verification step could add a short delay, but it is necessary to secure your funds and my platform. I store verification records according to the retention rules outlined later in these terms.
Partner Account Termination and Commission Impact
Affiliates with a registered address in Germany can apply for deactivation of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is pending.
Termination of an affiliate account stops your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically cancel commissions that have already built up under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Data Retention After Account Deletion
After your account is closed, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering duties. For Germany users, retention periods comply with applicable legal requirements and my internal timeline. I control access to that data and do not use it for general marketing after closure unless you have separately consented.
I may keep records of the closure determination, the reason code, and communication with you. This assists me demonstrate the closure was processed correctly. You may file a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention duty.
Reactivating and Post-Close Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory https://rp-online.de/angebote/gewinnspiele/adventskalender/ or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not try to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.